Privacy Policy for ZenSouq.com

Effective Date: 28/08/2024

Welcome to zensouq.com, a platform operated by Eelaf Business Solutions. This Privacy Policy explains how we collect, use, and protect your personal data. Your privacy is important to us, and we are committed to complying with GDPR, ISO 27001, HIPAA, and applicable data protection laws in India.

By using Zensouq.com, you agree to this policy. If you do not agree with the terms, please discontinue use of our services.

1. Data We Collect

We collect the following types of data:

• Personal Information: Name, contact details (phone number, email), shipping address
• Payment Information: Credit/debit card details, UPI, or wallet data (processed via secure gateways)
• Technical Information: IP address, browser type, cookies, and usage analytics for service improvement

2. How We Use Your Data

We use your personal data for:

1. Order Processing and Fulfillment: To deliver your products and services
2. Customer Support: To address inquiries or issues
3. Compliance with Legal Obligations: As required by tax laws or government regulations
4. Security and Fraud Prevention: To protect against unauthorized access and data misuse

3. Data Sharing Policy

We do not share your personal data with any third party for marketing or promotional purposes. Your information will only be shared with the following:

1. Shipping Partners: For order delivery (limited to name, contact number, and address)
2. Payment Processors: To securely process payments (your financial information is encrypted)
3. Government Authorities: When legally required for compliance purposes

4. Legal Bases for Processing Data

We process your data on the following lawful grounds:

• Contractual Obligation: To fulfill your order and provide customer support
• Legal Obligation: To comply with financial and tax regulations
• Legitimate Interest: For fraud detection, website analytics, and service improvement

5. How We Protect Your Data

We follow strict protocols to protect your personal information:

1. ISO 27001 Compliance: Secure information management and periodic audits
2. Encryption: Sensitive data, including payment information, is encrypted
3. Access Controls: Only authorized personnel can access personal data
4. HIPAA Compliance: For limited cases involving health-related transactions

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal data:

1. Right to Access: Request a copy of your data.
2. Right to Rectify: Correct inaccurate or incomplete data.
3. Right to Erasure: Request deletion of data, subject to legal obligations.
4. Right to Withdraw Consent: Opt-out of any non-essential communications.
5. Right to Data Portability: Receive your data in a structured, readable format.

8. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. You may disable cookies through your browser settings, though this may impact certain website functions.

9. International Data Transfers

If we transfer your data outside India, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs), in compliance with GDPR requirements.

10. Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority within 72 hours, in line with GDPR and ISO 27001 protocols.

11. Changes to this Privacy Policy

We may update this policy to reflect changes in legal requirements or our business practices. Please review it periodically. If significant changes are made, we will notify you through the website or by email.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Zensouq.com (Operated by Eelaf Business Solutions)

Email: info@zensouq.com

Address: Kerala, IN