Refund and Return Policy
At Zensouq.com, operated by Eelaf Business Solutions, we are committed to providing an exceptional shopping experience. Please read the following terms regarding refunds, returns, deliveries, and warranty coverage.
1. Refund Policy
- Refund requests must be submitted within 7 to 21 days from the date of purchase.
- Refunds will be processed within 7 to 21 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping fees (if applicable) are non-refundable, except in the case of defective or damaged products.
2. Return Policy
- Items must be returned in their original condition, including all packaging, accessories, and documentation.
- Returns due to damaged or defective items must be reported within 48 hours of delivery.
- Items damaged through misuse or improper handling are not eligible for return or refund.
3. Delivery Time
- The estimated delivery time is 3 to 14 business days, depending on the shipping location.
- In case of delays, we will notify customers promptly.
4. Warranty Policy
- Warranty services will be provided directly by the manufacturer according to the product’s warranty terms and conditions.
- The warranty covers only manufacturing defects and follows the policies outlined by the product's manufacturer.
- Customers are advised to refer to the manufacturer's documentation included with the product for detailed warranty terms.
- Any claims under warranty must be directed to the manufacturer or their authorized service centers.
5. How to Request a Refund or Warranty Service
- Please contact our customer service team at [Insert Email/Phone Number] with your order number and a brief description of the issue.
- We will provide return instructions and arrange for inspection.
6. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: sales@zensouq.com